TERM 2A NOTE BEFORE YOU BEGIN

Before you step into Walk With Me.

I wanted this guide to help docents engage with visitors who are blind or have low vision. This journal traces how the idea grew from a PDF into an interactive guide, and the questions that shaped it.

LABInclusive Service Design PHASE02 WEEKS07–12

WALK WITH MEStart by asking.

THE DESIGN SHIFT

From a document that explains to a guide that supports action.

12iterations explored

0130 SEPTEMBER 2026Find the brief

0214 OCTOBER–11 NOVEMBER 2026Build and refine

01

WEEK 7 · 30 SEPTEMBER 2026

Start with the encounter

Our round-robin explored wayfinding, service and programme design. We chose to create a docent guide that could help docents understand how to engage with visitors who are blind or have low vision.

The brief began with a human moment: before guiding someone, introduce yourself and ask whether they would like help. That small exchange became the foundation for the experience.

02

WEEKS 9–12 · 14 OCTOBER–11 NOVEMBER 2026

Move from a PDF to an interactive guide

The first idea was a PDF. To make the guidance easier to explore, we began building an interactive version through vibe coding. It went through as many as twelve variations as we worked out what the docent needed to see and when.

01PDF conceptA familiar document for sharing guidance.

0212 variationsRepeated UX iterations shaped how the information appears.

03Interactive guideAdvice and carriage details become available in context.

THE FIRST DIRECTION

A short sequence, with room for the unexpected.

Our initial approach used a three-step overview and comic-like tip panels. Each panel focused on one piece of guidance, arranged roughly in the order a docent might need it, with notes for situations that could unfold differently.

We also included an illustration of the carriage so docents could understand and explain its design to visitors with low vision.

01Plan the journey
02Guide with care
03Explore together

A docent points out a priority seat inside the carriage while a visitor with a guide dog listens. — EXPLAIN THE DESIGNUse the carriage illustration to make features easier to talk through.

QUESTIONS THAT MOVED THE WORK

Better information starts with a better question.

01 · EXPERIENCE
“How can the docent receive information better?”
We focused iterations on the user experience and how guidance should be delivered.

02 · PURPOSE
“What do docents actually need to know?”
We clarified what information would help in practice, so the guide could stay focused and avoid token features.

LOOKING BACK

A guide works best as part of a wider service.

Asking what docents really needed helped us streamline the service and connect the guide with the group developing the sensorial map. That collaboration became a highlight: it showed how the experience could come together across different parts of the visit.

The work shifted from adding more content to making the right guidance easier to find, understand and use.

The Carriage

Explore the projects

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